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SHIPPING POLICY

We ship throughout Europe with DHL GoGreen.

What is the shipping cost?

  • Germany 6.90€
  • France, Netherlands, Belgium, Luxembourg 9.50€
  • Austria 10.90€
  • Norway, Switzerland, United Kingdom

- up to 5 kg18 €

-up to 15 kg32 €

-up to 30 kg60 €

-over 30 kg75 €

  • Bulgaria, Denmark, Estonia, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Hungary, Cyprus 13€

How is the shipment handled?

Our shipping process is environmentally friendly, utilizing DHL GoGreen services. You can easily track your package at any point using the provided tracking number. Additionally, DHL will send you a notification via email approximately 24 hours prior to the scheduled delivery.

What is the estimated delivery time for my order?

For deliveries within Germany, you can expect your package to arrive in 2-4 working days via DHL.

If you are in Austria, the delivery time by DHL is approximately 5-9 working days.

For shipments to Switzerland, the typical delivery time with DHL is also 5-9 working days.

If you are located in the rest of Europe, anticipate a delivery time of around 8-12 working days through DHL.

What is the packaging process?

Ensuring the safe and secure arrival of all orders is our top priority, and we take great care in our packaging methods. Our commitment extends to using exclusively recycled materials, with a focus on biodegradable and eco-friendly packaging to contribute to environmental protection. Whenever possible, we use our packaging repeatedly. We also encourage you to find alternative uses for the packaging materials, promoting a sustainable and resourceful approach.

RETURNS

If you want to return more than 1 package, please write an email to: hello@izanamitableware.com

How can I initiate a product return?

  • You have the option to return any item or items within 14 days of receiving your order.

  • For a successful return, please ensure that the items are in unused and undamaged condition.

  • Packaging is crucial; kindly return the goods in the exact manner you received them. This ensures the safe return of the items without any damage.

Return Instructions:

To initiate a return, kindly input your order number and the email associated with the order.

Next, choose the items you wish to return and select a reason from the options provided. In the following step, an email containing a QR code will be sent to you. Simply scan the QR code at a DHL location to drop off your package effortlessly.

Alternatively, you have the option to print the return label yourself.

What are our return fees?

In our effort to minimize environmental impact, a modest return fee is applicable, and the amount varies based on your location. Please note that refunds will be processed, deducting the applicable return fee.

  • For the return within Germany we charge a flat rate of €6.90
  • Eu 15€

How are refunds processed?

Refunds will be issued promptly upon the receipt of the undamaged goods to the original payment method you used for the purchase.

What is the timeline for receiving a refund?

You can expect to receive a refund for the returned items within 14 working days from the date of the return confirmation email. The refund will be processed through the same payment method you used for your original purchase.